Introducing Air Canada CleanCare+

We are introducing an industry-leading program committed to end-to-end health and safety protocols. Using new biosecurity standards and enhancing preventive measures, we are elevating the steps we're taking to keep you safe throughout your travel with us, because we believe in putting safety first, always.


VIDEO: Illustrating Air Canada's new CleanCare+


Check-in

Health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas such as check-in counters and kiosks are just some of the measures implemented for your safety.


Photo: NEW Air Canada Checkin process using CleanCare+

1 As a preventative measure, your temperature will be taken without contact.

2 For the safety of everyone, our check-in kiosks are regularly cleaned.

3 For your safety, all customers are required to wear protective face coverings.

4 Hand sanitizer dispensers have been placed around the airport for your personal use.

5 All of our check-in counters are thoroughly sanitized throughout the day.

6 All of our employees wear face coverings, with other optional PPE (personal protective equipment) items available such as gloves.

7 We'll ask you a few health questions before you board to make sure you're safe to fly.

Boarding

Ongoing cleaning of our gate areas, regular health screening questions for all customers, as well as mandatory face coverings for all employees and customers are steps designed to protect you, and everyone on board.


Photo: NEW Boarding procedures with Air Canada and CleanCare+

1 For your safety, we're asking all customers to wear protective face coverings.

2 All of our gate counters are cleaned regularly for your convenience.

3 All of our employees wear face coverings, with other optional PPE items available such as gloves.

4 As a precaution, you may be asked a few health-related questions before boarding.

On board

All high-touch areas are sanitized with a hospital-grade disinfectant before every flight and each time an aircraft overnights it receives a thorough cleaning. Additional preventive measures like blocking the adjacent seat in Economy Class, mandatory face coverings, and adjusted on board service are also in place to better protect customers and employees.


Photo: On board Air Canada planes with using CleanCare+

1 For your safety, all seat belt buckles and seat controls are sanitized inside and out.

2 We properly wipe and sanitize each armrest for your health and comfort.

3 We're sanitizing cabin windows and shades to help you enjoy the view.

4 Your light switches and air circulation controls are properly sanitized to keep you safe.

5 Our crew sanitizes all ceiling areas when an aircraft overnights.

6 When an aircraft overnights, we sanitize the inside of each overhead bin to keep your luggage clean.

7 You can fly confidently, knowing our HEPA filtration systems capture 99.9% of airborne particles, and continually refreshes cabin air.

8 For your safety, we're asking all customers to wear protective face coverings.

9 We sanitize each overhead bin handle.

10 Our employees now wear face coverings throughout your flight, with other PPE items available.

11 We use a disinfectant in the regular cleaning of our lavatories.

Photo: In seat with Air Canada planes using NEW CleanCare+

1 We're sanitizing all tray tables before boarding for your safety.

2 For improved safety, we will be serving bottled water and pre-packaged meals on flights where complimentary meals are offered.

3 We're rigorously grooming all headrest covers.

4 We sanitize your personal screen and all surfaces of the in-flight entertainment area.

5 From May 15 to June 30, 2020 we’re blocking every adjacent seat in the Economy cabin to give you more personal space.

6 We are introducing an electrostatic disinfectant sprayer as part of our sanitization procedures.

7 Beginning May 15, 2020, we’re introducing new disposable Customer Care Kits that include a complimentary mask, gloves, bottled water, hand sanitizer and disinfecting wipes.

8 We're wiping down sidewalls for your peace of mind each time an aircraft overnights.

If you have additional question, please reach out and let us know today.



Video: Dr. Jim Chung explains the Air Canada CleanCare+ program
Air Canada rigorously follows the relevant guidance of all health authorities and follows best demonstrated practices in the prevention and handling of communicable diseases in the air travel industry. Additionally, in the last year, we entered a partnership with BlueDot a third-party company that monitors infectious diseases all over the world and provides us with the most updated information to ensure we are equipped to make the best decisions in real time.


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